The Social Security Administration has implemented new rules that limit how people can apply for retirement and survivor benefits. As of now, applicants will have to either visit a local field office or apply online. The option to apply over the phone is no longer available for most people, except in certain cases involving additional fraud prevention checks.
This shift impacts a broad group of applicants, including those who want to make changes to direct deposit information. Based on estimates from the Center on Budget and Policy Priorities (CBPP), close to 6 million seniors might now have to go as far as 45 miles to the closest Social Security office. Their report further adds that more than 40% of retirees, in addition to many spouses and surviving beneficiaries, have long made their claims over the phone.
Although the SSA acknowledges that this move is an attempt to strengthen identity verification, numerous organizations of seniors and individuals with disabilities have expressed alarm. They contend that the new process can add undue burdens on older adults, especially those in rural settings or who have mobility issues. For others, online application forms might also be out of reach because of a lack of access to the internet or an inability to use digital tools.
In response to public comments and suggestions from disability activists, the SSA has made certain revisions to the initial policy. Due to this, applications for Medicare, disability benefits, and Supplemental Security Income (SSI) are not affected. Telephone applications for these programs continue to be permitted.
In a recent announcement, SSA officials explained that phone services will remain in some form, but with added oversight to prevent fraud. Still, advocacy groups are concerned that fewer people will have access. A group of disability rights organizations also brought legal action, saying the rule change might violate federal rules on equal access to services.
As the new procedures become effective, there are questions regarding how the SSA will provide equitable access to those who might struggle to adapt to the revised application requirements.